Common purchase queries answered

Orders and Shipping

Once you receive and email stating your order is ready for pickup. You may pick up your order directly at The Hospice Shoppe (77 Catherwood St) Monday-Saturday between 10am-5pm 

Please note: Face masks are required to enter the shop.

The Hospice Shoppe is a tax free experience !

Yes! We charge a flat rate shipping fee of $10. Shipping is only valid in Canada.

We make every effort to display as accurately as possible the colors and images of our products that appear in our on-line shop. We cannot guarantee that your computer monitor’s display of any color will be accurate.

If you need to swap an item

Returns and Exchanges

We are a unique upscale resale retail store with “new-to-you” items, because of this we regret that we are unable to accept returns or offer exchanges.

However, we want all of our customers at The Hospice Shoppe to have a positive shopping experience and will accept a request for a return within three days of receipt of your purchase and evaluate it, at our own discretion, on a case-by-case basis.

Please contact us at We will review your request and if deemed acceptable, will contact you via email or phone.

Thank you for your continued support and understanding around this policy.